Refund policy

We want you to be happy with your BAVO Coffee order. Because we sell both perishable products and apparel/merch, our return policy depends on the type of item ordered.

Coffee & Tea

Coffee, tea, and other perishable food products cannot be returned once shipped or opened. For health and safety reasons, we do not accept returns on coffee or tea simply because of taste preference, grind choice, roast preference, or change of mind.

If your coffee or tea order arrives damaged, defective, missing, or incorrect, please contact us as soon as possible at support@bavocoffee.com with your order number and photos of the issue. We will review the situation and may offer a replacement, refund, or store credit when appropriate.

Apparel & Merch

For apparel and merchandise, we accept return requests within 30 days of delivery. To be eligible for a return, the item must be unworn, unused, in the same condition that you received it, and in its original packaging.

To start a return request, contact us at support@bavocoffee.com before sending anything back. Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damages and issues

Please inspect your order when it arrives. If your item is damaged, defective, missing, or incorrect, contact us as soon as possible at support@bavocoffee.com with your order number and photos of the issue. We will review the situation and work with you to make it right.

Non-returnable items

We do not accept returns on opened coffee, tea, or other perishable food products. We also do not accept returns on gift cards, final sale items, or products that were damaged after delivery due to misuse, improper storage, or normal wear.

Exchanges

For apparel and merch, the fastest way to get a different item, size, or color is to contact us first at support@bavocoffee.com. If your return is approved, you may place a separate order for the new item after your return request is reviewed.

Refunds

If a refund is approved, we will notify you and issue the refund to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

For coffee, tea, or perishable products, refunds or replacements are reviewed case by case when an order arrives damaged, defective, missing, or incorrect.